Hosting Terms & Conditions

ClassificationPublic

1Shared Hosting

You acknowledge and agree that, in the normal course of business, it may be necessary for us to migrate our servers. As a result, even if you have a dedicated IP, you may be assigned a different IP number(s). We do not warrant that you will be able to consistently maintain your given IP number(s).

1Premium Hosting

You acknowledge that Premium Hosting is a form of shared hosting service which distributes sites over multiple replicated servers with dedicated resources but that a Premium Hosting Package does not give you a dedicated server.

You acknowledge and agree that, in the normal course of business, it may be necessary for us to migrate our servers. As a result, even if you have a dedicated IP, you may be assigned a different IP number(s). We do not warrant that you will be able to consistently maintain your given IP number(s).

You will be provided with web hosting services with RAM resources and either fixed or unlimited storage, depending on the Premium Hosting package purchased.

2Acceptable Use Policy

References to ‘unlimited’ items shall be read in conjunction with our Acceptable Use Policy and interpreted accordingly. Unlimited storage for products shall mean 50GB which can be further expanded via our customer service team. This soft limit is intended to ensure compliance with our Acceptable Use Policy.

3Customer Responsibility

You are entirely responsible for ensuring that you have purchased the appropriate level of Premium Hosting package for your intended use. For the avoidance of doubt, the storage and amount of RAM available under each Premium Hosting package level are fixed limits which you may not exceed

4Downtime

We shall use all commercially reasonable endeavours to minimize downtime on the Premium Hosting servers, however we do not give any warranty that access to the Premium Hosting servers will be uninterrupted or error free.

5Uptime Guarantee and Service Level Agreement (SLA)

Take a look at our Service Level Agreement (SLA) here.

6Data Backup and Retention

While we maintain regular backups of our hosting infrastructure, you are responsible for maintaining your own backups of your website content and data. We recommend implementing your own backup strategy and regularly testing backup restoration.

We are not responsible for data loss, and backup services (if provided) are subject to the terms of your specific hosting plan. Please refer to your service agreement for backup retention periods and policies.

7Termination

Either party may terminate hosting services with written notice as specified in your hosting agreement. Upon termination:

• You will pay for all services provided up to the termination date
• You are responsible for migrating your data and content
• We may delete your data after a reasonable retention period (typically 30 days)
• No refunds for partial periods unless required by law or specified in your agreement

8EU Consumer Rights

If you are a consumer located in the European Union, you have additional rights:

• Right of Withdrawal: For ongoing service contracts, you may have the right to cancel within 14 days of entering into the contract, subject to payment for services already provided.
• Service Level Guarantees: We provide service level agreements with uptime guarantees. Please refer to our SLA for specific terms and compensation for service failures.
• Dispute Resolution: You may contact us at help@broadbent.email or use the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

9Contact Information

If you have any questions about these Terms, please contact us:

Email: help@broadbent.email
Address: Broadbent Group Ltd, Turnpike Close, Colchester, Essex, CO7 7QW, United Kingdom